Guests shouldn’t have to ask when they’ll get check-in details, and you shouldn’t have to remember to send them. Choose the messages that fit your property and this builder lays out when each one should go and gives you a short, friendly template for each, ready to load into Airbnb scheduled messages, Vrbo, Booking.com or your PMS. Templates use [PLACEHOLDERS] you can map to your tool’s shortcodes.
Tick the messages you want. Fewer, useful messages beat a flood of automated ones.
The schedule follows the guest journey: confirmation, a pre-arrival check, access details, arrival, a quick first-night check, checkout and a thank-you. Timings are common starting points, not platform rules; adjust them to your lead times and check-in method.
Each template is short on purpose. Guests read messages on their phones, often while travelling.
See Thrive Hosts’ guides to automating Airbnb guest messaging and pre-arrival message examples.
Create clear arrival instructions with safe placeholders for codes.
Open tool →Guest ExperienceWrite short, reasonable checkout requests guests will actually follow.
Open tool →Guest ExperiencePut together a practical house manual without sharing credentials.
Open tool →STR OperationsBuild a daily-to-monthly operating checklist for your setup.
Open tool →Thrive Hosts runs guest communication for the properties we co-host: automated where it helps, personal where it matters, with fast replies when something comes up.
Templates are a starting point. Check them against your property and each platform’s messaging rules.