A practical look at how your property actually runs, before anyone talks about scope.
We review your listings or OTA extranets, guest communication, calendar setup, cleaner or housekeeping workflow and the tools behind them. Then we tell you what we found: what is working, what keeps causing avoidable problems, and where remote support would help or wouldn’t. It works for Airbnb and other short-term rentals, and for boutique hotels, motels and inns.
Tell us about the property and the channels you sell on. We look at what you share before the call. Prefer to pick a time now? Book directly on our calendar.
A two-bedroom Airbnb and a 24-room motel have different problems, so we don’t run them through the same checklist.
Single listings and growing portfolios on Airbnb, Vrbo, Booking.com or direct. We focus on listing quality, guest messaging, calendar and pricing setup, cleaner coordination, and the work that keeps landing on your phone.
How Airbnb co-hosting works →Independent properties selling rooms through Booking.com, Expedia and direct. We focus on the OTA inbox, extranet content, rate and availability hygiene, housekeeping follow-up, reviews and what reaches the owner or GM.
Hotel & motel operations →We look at the workflows behind the property, not just the listing page.
Titles, descriptions, photos, amenities, policies and room details, and whether they match across channels.
What a guest sees from search result to confirmation, and where unclear details create questions or hesitation.
Enquiry and pre-arrival messages, check-in information, response patterns and the questions guests keep asking.
Minimum stays, gap nights, closed dates, availability across channels and how often rates are actually reviewed. This is a setup review, not a market-rate study.
How reservation details reach the cleaning team, how completion is confirmed and what happens when a clean runs late.
Patterns in recent reviews and guest feedback, and whether the same problems keep coming back.
How problems are logged, who owns them and whether they are closed before the next arrival.
Your PMS, channel manager, messaging tools and calendar syncing, and where manual work or double-booking risk sits.
What the owner or GM can see today, and which repetitive tasks take the most time each week.
We only comment on what we can see from what you share. Physical condition, safety and legal compliance need someone on site or a qualified professional.
Practical, short and prioritised. Not a 40-page report.
Send the form or pick a time. Share listing or website links and the channels you sell on.
We review your public listings and the details you sent, so the call isn’t spent on basics.
30 minutes on Google Meet about how the property runs day to day and where time and money leak.
You get the summary, the priorities and our view on what remote support would and wouldn’t solve.
If you want help, we agree the scope, access and what stays with you before any work starts.
For the review we only need links and your description of how things run. If you later work with us, access is set up through official co-host, team or user permissions on each platform, PMS or channel manager.
If there is a fit, we scope the work around your properties or rooms, the channels you sell on, the tasks you want handed over and the coverage you need. Pricing comes from that scope, after the review, so you are not quoted for work you don’t need.
New clients go through a structured audit of each property during onboarding, so the work starts from what is actually happening, not assumptions.
If remote support isn’t the right answer, for example because the main problem needs someone on site, we will say so and suggest what would help instead.
Want to check a few numbers first? Our free STR tools cover payouts, cleaning fees, occupancy, house rules and more.
Yes. The 30-minute review call is free and there is no obligation to continue. If you go ahead, a more detailed audit of each property is part of onboarding.
No. Links to your listings or website and your description of how things run are enough. If we work together later, access goes through official co-host, team or user permissions, not shared passwords.
Yes. For hotels, motels and inns we focus on the OTA inbox, extranet content, rate and restriction checks, housekeeping follow-up, reviews and owner or GM reporting.
Often, yes. Many problems sit in the handoffs between people, channels and tools. The review shows where those handoffs break and what is worth changing, whoever ends up doing the work.
You get our findings and recommended next steps. If you want Thrive Hosts to take on part of the work, we agree the scope, access, coverage and responsibilities before anything starts.
Yes. If the property needs on-site management, has unresolved safety or maintenance problems, or simply doesn’t need outside help, we will tell you.
A short, practical review of your listings, guest communication, calendar and team workflows, with clear priorities at the end.
Book an Operations ReviewAirbnb · Vrbo · Booking.com · Expedia · Direct bookings